The chaotic moment of the day? Two grown woman shouting their complaints (though they claimed they were not complaining) and attacking me with their words like daggers (though they claimed no attack took place). Let’s just say when you have two mothers and their college aged students who do not appear to be able to think for themselves versus just me, the odds were obviously not in my favor.
Especially when the two mothers decide to go outside and swap stories or perhaps plot what their angle shall be, all is bad in the land of property management. While there were some valid concerns for perhaps one party, it really didn’t excuse their actions of ganging up on the one person listening to their plight. People must learn to not shoot the messenger, no matter how dismal the situation. Coming into the office with a brick wall already built is not going to help solve anything nor is that sour me-against-the-world attitude. Don’t expect to reach a resolution if you are closed minded from the jump. Count to 10 or woo-sah it out, seriously. Be nice people because the way you treat others will come right back to you, ten fold. And yes, I called them out on their bullying. By the time they left, their attitudes were changed, maybe because their mountains were truly molehills. At the end of the day kindness speaks volumes.